Delivery and Returns
I. TERMS
OF SALE
These terms of sale (“Terms of Sale”) set out the terms and
conditions on which we supply any of the products (“Product” or “Products”)
listed on our website www.marbleandhome.com (“our site”) to you.
Please read these Terms of Sale carefully before ordering
any Products from our site. These Terms of Sale tell you who we are, how we
will provide Products to you, how you and we may end the contract, what to do
if there is a problem and other important information. If you do not agree to
these Terms of Sale you must not order any Product through our site.
Section A of these Terms of Sale
details any particular sales promotions that we are currently running. Any
purchase made in relation to such sales promotions is governed by both Section
A and the general terms of sale set out in Section B so you should carefully
review both Sections before ordering Products that are part of a sales
promotion. If the Products that you wish to order are not part of a sales promotion,
you can ignore Section A.
GENERAL
TERMS
IMPORTANT: When you select the checkbox provided in the
online checkout and click the “submit order” button, you are agreeing to the
following terms and conditions of your online purchase and limitations of Marbleandhome
warranty:
RETURNS AND
CANCELLATIONS
Custom Items: Marbelandhome
does not accept cancellations on any custom ordered product after 72 hours of
the order being placed. Marbleandhome does not accept
returns on any custom ordered product.
Clearance/Flash Sale Items: Clearance and Flash
Sale items cannot be cancelled. Clearance and Flash Sale items are final sale
and may not be returned. Quantities are limited and no price adjustments will
be made on prior sales.
ORDER MANAGEMENT
Orders are handled by Marbleandhome. Our team may contact
you to discuss your specific order details and to give you order updates. Once
your order is reviewed and approved, your credit card will be charged.
TIMING
We estimate 3 – 4 weeks for your order to be ready for
delivery, provided your material and parts are in stock – Marbleandhome team
will advise you of any delay. Depending on where you live the total time
estimated is 3-7 weeks delivery from the day your order is placed. We also
strive to schedule delivery around your needs, which may extend the total time
to delivery. Overseas production supply of products is 10-12 weeks
SCHEDULING DELIVERY
Once your pieces are available & shipped, Marbleandhome
team will send you a shipping code to track your item. It may take 4-5 business
days to receive the item
PREPARATION
Before ordering, measure all doorways, stairwells, hallways,
ceilings, entryways, and landings to ensure that your furniture will fit into
your room, as all custom furniture is non-returnable.
Communicate to your team if you have challenging roads,
driveways or other access points that would be difficult for our trucks to
access.
DELIVERY
We use third party shipping companies for shipping and
delivery. In most cases, these companies will deliver at your doorstep and do
not bring your product up the stairs or inside your home, nor assembles it. If
you want help to bring it inside you have to inform us in advance so we can
check the possibilities (for an extra cost), if the shipping company we use for
your shipping does not offer this extra service in your city or town you are
responsible to organise it with a local company in case you don’t do handle it
yourself of course.